Refund Policy

Last updated: April 2026

At FocusGuide, we want you to be completely satisfied with your purchase. We offer a transparent refund policy to ensure you have a risk-free experience while exploring our premium features.

1. Satisfaction Guarantee

We provide a 7-day money-back guarantee for all new subscriptions. If you find that FocusGuide doesn't meet your needs within the first 7 days of your initial purchase, we will provide a full refund, no questions asked.

2. Eligibility for Refunds

To be eligible for a refund, you must:

• Submit your refund request within 7 calendar days of your original purchase.
• Have an active subscription that has not been previously refunded.
• Provide your order number or the email address associated with the purchase.

3. Automatic Renewals

For recurring subscriptions, we provide a 24-hour grace period for unexpected renewals. If you forgot to cancel your subscription and were billed, contact us within 24 hours of the charge for a refund of that specific renewal period.

4. Non-Refundable Items

Please note that the following items are generally non-refundable:

• Prorated amounts for months already partially used.
• Services that were fully delivered or consumed (e.g., custom consultations).
• Subscriptions that have violated our Terms of Service.

5. How to Request a Refund

To request a refund, please email our support team at support@focusguide.ai with the subject line "Refund Request". Our team will process your request within 3-5 business days.